Refund policy
30-day returns
If a piece isn't right, you have 30 days from the day your order is delivered to request a return.
What we can accept
Items must be unworn and in their original condition and packaging. For hygiene reasons we cannot accept toe rings that have been worn beyond trying them on for fit.
How to start a return
- Email support@serenovawellness.com with your order number and what you would like to return.
- We reply within 1 business day with return instructions and the return address.
- Send the item back with tracking and share the tracking number with us.
Please do not send anything back before contacting us. Unannounced returns cannot be matched to an order.
Who pays return shipping
If the item arrived damaged, faulty, or is not what you ordered, we cover return shipping and refund you in full. If you are returning for any other reason, return postage is yours to cover. Original shipping charges are not refundable.
Refunds
Once we receive and inspect your return we will email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. How quickly the money appears on your statement depends on your bank or card issuer.
Exchanges
Our rings are adjustable, so exchanges are rarely needed. If you would like a different finish, the fastest route is to return the original for a refund and place a new order.
Damaged or incorrect items
Email us within 7 days of delivery with a photo. In most cases we will send a replacement or refund you in full without asking you to return the item.